I had to write this letter to MMAL today. My Evo 9 has been delivered
pre-damaged, with many problems, and they are treating me very poorly and
refusing to replace the vehicle Or offer a full refund.

PLEASE read the letter below, and whatever you do, I suggest you dont ever
buy a Mitsubishi in Australia, in my opinion you run the risk of the exact
same issues:

Dear Mitsubishi Motors Australia Limited,



I hereby request a full, immediate refund on my vehicle (VIN:
JMFSJCT9A6U000558).

I expect this request to be fulfilled within 14 working days.



This email, and accompanying mailed letter, form my letter of claim and
statement of intent.



The brief basis of my request is the following:



- The vehicle's aluminium bonnet has been damaged prior to delivery
as a 'new car', and repaired poorly. I have photographic evidence of this
now that the bonnet is stripped down.

- The vehicle's paint has been damaged, and repaired poorly. Again,
I have photographic evidence of this, and the written statement of a highly
experienced crash repairer and one of his paint specialists.

- The vehicle was delivered with a faulty front catalytic
converter. This was misdiagnosed 3 separate times as a 'glitch'.

- The vehicle was subsequently further damaged by the dealership
after the front catalytic converter was replaced, resulting in the
replacement of the entire exhaust system. I have physical evidence of this
in a zip lock bag, and photographs of the contents of the centre catalytic
converter, and am obtaining statements from the workshop that conducted the
analysis of this,

- The vehicle was driven without my permission by the dealership. I
have recorded the dates, and odometer readings

- The vehicle continues to exhibit a major engine noise despite
weeks of analysis by Mitsubishi. An independent analysis of which will be
completed by the 28th of September, despite MMAL denying it exists. This
will also be in my written report submitted to MMAL on the 28th or 29th of
September. The dealership have admitted the noise exists on many occasions
and I have full documentary evidence of that fact, including a claim by the
service department the cause of the unusual chatter noise is the Timing Belt
Tensioner, which did not fix the problem.

- The vehicle suffered from an incorrectly fitted windscreen cowl
trim, causing an exceedingly large amount of interior noise,

- The vehicle has required so much attention that it has spent
around 20% of the time I have owned it, in the dealership. Due to this, I
have had to spend $1,310.30 to date on Taxi fares to travel. I have an
invoice from both Taxi companies involved being produced and this will form
part of my written report,

- The vehicle has had a Timing Belt Tensioner replaced under
warranty while the dealership attempted to fix the engine noise, however
when this did not resolve the issue the Dealership refused to replace the
Belt and Idler pulleys. They much later offered to do so however when I left
the vehicle with them for a full week, further kilometres were put on the
vehicle and the Idler Pulleys and Belt were not fitted. The noise has also
gotten much worse.

- Mitsubishi Motors Australia Limited have destroyed my faith in
the vehicle through a complete lack of technical competence in diagnosing
all of the above problems,

- A replacement vehicle was offered to me at a sum that is deemed
unacceptable to myself after all of the above problems, paying nearly $6,000
to replace a car that is already brand new is entirely unacceptable,

- Mitsubishi Motors Australia Limited have failed at any time to
notify me of the pre-existing damage to the aluminium bonnet and the paint
work on the vehicle. I am also having further panels on the vehicle stripped
back to inspect for more damage; photographs will be taken all along of the
damaged panels located.



I will be issuing a written report via my lawyer on the 28th of September. I
have also requested my lawyer speak to Mitsubishi Motors Australia Limited
on the 25th or 26th of September.



I have lodged a request for assistance with the Office of Consumer affairs,
and am currently collating written reports on each aspect of the vehicle's
failures from independent repairers. A final inspection prior to a court
date will be conducted by the RAA with a view to producing another written
report highlighting the serious problems with the vehicle.



Consumer Affairs, the RAA, my legal representative and each Independent
Repairer have stated that this situation is entirely unacceptable and that
the conduct of Mitsubishi Motors Australia Limited is completely
unacceptable.



A full analysis of the written report submitted to me by Mitsubishi Motors
Australia Limited is being performed by my legal representative and many of
the claims within are refuted. Additionally, the text of the report is
highly misleading and there are many quoted portions taken out of context in
an attempt to hide the actual facts of the situation.



The dealership in question is Australian Motors Mitsubishi (Wayville) and
any reference to MMAL or Mitsubishi refers to Mitsubishi Motors Australia
Limited,



I trust you will action this request expediently,



Thank you In advance,

Hi,
I've had problems with the dealership where the 2005 Outlander was
serviced on the NSW Central Coast and after complaints to the dealership and
MMAL the car is now serviced by another certified mechanic.

Other people have had similar problems with other models at the same
dealership and have made complaints to MMAL.

I have found that the service from MMAL is of good quality but it may be
the dealership from whom you purchased the vehicle that may be at fault.

cheers,
Dex

"Travis Roe" <troe@internode.on.net> wrote in message
news:12h1qmocin4v472@corp.supernews.com...

Mitsubishi service and warranties suck balls, sorry you had to find out the
hard way.




"Travis Roe" <troe@internode.on.net> wrote in message
news:12h1qmocin4v472@corp.supernews.com...